Frequently Asked Questions

We ship within 1-3 business days in Switzerland and 3-7 business days across Europe. Beauty products are carefully packaged to maintain quality during transit.

Yes! Free shipping on orders over CHF 49.90 in Switzerland, CHF 69.95 in Germany, and CHF 79.90 in other EU countries.

All glass containers, serums, and delicate cosmetics are packed with protective materials to prevent breakage during shipping.

Absolutely! You'll receive a tracking number via email once your skincare and beauty items are shipped.

Consider your skin type (oily, dry, combination, sensitive) and concerns (acne, aging, hyperpigmentation). Start with cleanser, moisturizer, and sunscreen, then add targeted serums.

Common irritants include sulfates, parabens, artificial fragrances, and alcohol. Those with sensitive skin should patch test new products first.

Start with 2-3 times per week in the morning, gradually increasing to daily use. Always follow with SPF as vitamin C can increase sun sensitivity.

It's best to use vitamin C in the morning and retinol at night to avoid irritation. If using both, introduce them slowly and monitor your skin's response.

Apply thinnest to thickest: cleanser, toner, serums, moisturizer, sunscreen (AM) or night cream (PM). Wait 5-10 minutes between active ingredients.

Test shades on your jawline in natural light. The right shade should disappear into your skin. Consider your undertone (warm, cool, neutral) when selecting.

Mascara: 3-6 months, liquid foundation: 12-18 months, powder products: 2-3 years, lipstick: 2-3 years. Replace if texture, smell, or color changes.

Use primer, set with powder or setting spray, and choose long-wearing formulas. Proper skin prep with moisturizer also helps makeup adhere better.

Essential brushes: foundation brush/beauty sponge, powder brush, eyeshadow brush, blending brush, and lip brush. Start with basics and build your collection.

It depends on your hair type: oily hair 2-3 times per week, normal hair 2 times per week, dry/damaged hair 1-2 times per week. Over-washing can strip natural oils.

Conditioners provide daily moisture and detangling. Hair masks are intensive treatments used 1-2 times per week for deeper repair and nourishment.

Always use heat protectant spray before styling. Keep tools below 300°F, use lower heat on damaged hair, and limit heat styling frequency.

Fine hair: volumizing shampoo, lightweight conditioner. Thick hair: moisturizing products, leave-in treatments. Curly hair: sulfate-free, curl-defining creams.

We prioritize cruelty-free brands and clearly label products that are certified cruelty-free. Check individual product descriptions for specific certifications.

Yes! We offer a wide selection of organic skincare, natural cosmetics, and clean beauty products. Look for 'natural' or 'organic' tags on products.

Look for products labeled 'for sensitive skin,' 'hypoallergenic,' or 'dermatologist tested.' Check ingredients lists and avoid known irritants.

Unopened products can be returned within 30 days. For hygiene reasons, opened skincare and makeup cannot be returned unless defective.

Start with gentle cleanser, vitamin C (AM), retinol (PM), moisturizer, and SPF 30+. Add hyaluronic acid for hydration and peptides for firming as needed.

Daily SPF protection! Sunscreen prevents 90% of visible aging and protects against skin cancer. Use broad-spectrum SPF 30 or higher every day.

Use gentle, non-comedogenic products. Incorporate salicylic acid or benzoyl peroxide gradually. Avoid over-cleansing and always moisturize, even oily skin.

Prevention starts in your 20s with SPF and antioxidants. Retinoids can be introduced in late 20s/early 30s. It's never too early for good skincare habits.